Refund policy

↩️ Return & Refund Policy

At Glosséa, your satisfaction means the world to us. We stand behind the quality of our products and want you to love every purchase. If something isn't quite right, we're here to help make it right — please review our return and refund guidelines below. 💕

🗓️ 30-Day Return Window
We offer returns and refunds on eligible items for up to 30 days from the date your order is delivered. Unfortunately, we are unable to accept return or refund requests submitted after this 30-day period has passed, so we kindly ask that you reach out to us as soon as possible if there's an issue with your order.

✅ Eligibility for Returns
To qualify for a return or refund, your item must meet the following conditions:

  • The item must be returned within 30 days of delivery.
  • The item must be unused, in its original condition, and returned in its original packaging.
  • Proof of purchase (such as your order number or confirmation email) is required.

🚫 Items That Cannot Be Refunded
For hygiene, safety, and quality reasons, we are unable to offer refunds or replacements on any item that is returned damaged, used, soiled, or dirty. Because our products are beauty and personal-care items, any product that shows signs of use or has been damaged after delivery is considered non-refundable. We appreciate your understanding, as this policy helps us maintain the highest standards for all of our customers.

💳 Refund Processing
Once your return has been received and inspected, we'll notify you by email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable number of business days. Please note that your bank or card provider may require additional time to post the refund to your account.

⚠️ Damaged or Defective Items
If your item arrives damaged or defective upon delivery, please contact us within 48 hours of receiving your order with a clear photo of the issue. We'll review your request and work with you to find the best possible solution.

💌 Need to Start a Return?
To begin a return or if you have any questions about your order, please reach out to us at glosseaCorp@gmail.com. Our team is always happy to assist and will get back to you as soon as possible.